I can personally attest to both the  capabilities and character of Raphael and Leona. Raphael, came to my apartment for years, and dealt with barking dogs, a tantrumy baby, me being me, and worse... me on the phone with my mom! ;) Not only did he weather all of that chaos, but he did so with such a gentle kindness and easygoing attitude. I'm SURE he drank at least one bottle of red when he got back to his place each night... But he truly made my home sparkle and became a great friend. He actually knew I was pregnant with Ella before anyone else did, talk about trustworthy! He made my house a home. I never felt worried about stepping out while he was there and he was always professional. The best part is, he has a background in design, so not only did he clean my place, but Ella's stuffed animals were always in a new arrangement and my picture frames and throw pillows looked like they could be on the cover of a magazine. I miss that attention to detail. Both Raphael and Leona are true gems!